When you book an appointment with our hair boutique, you will be asked to provide your credit card details and pay a deposit to secure your booking.If you are unable to make your appointment, or need to make any changes to the date, time or services booked, we kindly ask that you provide the salon with more than 48 hours’ notice. Changes, cancellations or rescheduling within 48 hours of your appointment will result in your deposit being forfeited.No-shows: If you do not attend your appointment and have not called the salon or left us a message on our message bank, 50% of the total value of the services booked will be charged.Deposit amounts vary depending on the services booked. All deposits are non-refundable.Please see our deposit guide:Deposit for Style Services: $50–$100Deposit for Colour Services: $100–$250Deposit for Combined Style & Colour Services: $100–$250All Other Appointments: $20–$50, depending on the serviceExtensions: 50% of the total service priceIf you attend your appointment as scheduled, your deposit will simply be deducted from the total cost of your service.If you are running late, please be aware that we may not be able to complete your full booked service. Our salon operates to scheduled appointment times to ensure we can provide each client with the time allocated to their service.

CiNCO Hair Boutique offers tiered pricing based on each stylist’s level of experience, expertise and the time allocated to complete your service.Our team includes stylists at different stages of their careers, from emerging stylists through to highly experienced senior and director-level stylists. This allows you to choose the stylist and price point that best suits you.Our service pricing can also vary from client to client. Factors such as hair length, thickness and density, the amount of colour or product required, the time needed to complete the service, and the complexity of your desired result can all affect the final price.For this reason, prices shown online are a guide and your final appointment price will be based on your individual hair, the services required and your selected stylist.Before your service begins, your stylist will complete a consultation and provide you with a quote. This gives you the opportunity to discuss the proposed services and make any changes or adjustments to better suit your preferred budget or price point.Your service will not commence until you have reviewed and confirmed your quote.

In the event that you are unable to make your booking, we kindly ask that you provide the salon with more than 48 hours notice. If you are running late, please be advised that we may not be able to perform your complete service. Please appreciate that our salon operates according to strict timing to ensure our scheduled appointments run to time.A no show will be charged 50% of the service total booked.All deposits are non-refundable.

Unit 2/12 Napoleon Promanade Vasse

CiNCO Hair Boutique is open Tuesday to Saturday.

You can park along Napoleon Promanade or Coles car park.

We are a team of perfectionists here at Cinco Hair Boutique. This level of quality takes time, and that time depends on what service you are having. Generally colour appointments that include a cut and blow-dry are approximately 3-6 hours. You could be with us for 2 hours, and it could be up to 4-6. We promise it'll be worth it. Please be mindful of this when you are booking and provide us with as much information as you can.

Of course! We want to talk about your ideas and where you want to take your hair. We want to share our expertise. We want to bring your hair dreams to reality! But, it's important that we trust each other, and that we discuss expectations around what can be achieved and how we'll approach it, so come and see us for a consultation. If you want recommendations for a product line to use at home, or have specific needs for a salon or spa treatment, we are always available to answer your questions.

We have an automated text and email confirmation system. In the unlikely event that you do not receive a confirmation text or email 24-48 hours prior to your appointment, please feel free to contact the salon via phone to confirm.

Yes we do extensions at our salon. All extension clients are required to have a consult at least 5-7 days prior to your booking to allow adequate time for the correct colours and hair extensions systems to arrive.

Each client's hair takes differently to colour so we can provide you with an estimate, however it may not be accurate. If you do not have any artificial dye in your hair then we can usually achieve your desired colour in the first session. However, if you have coloured your hair recently (in particular home dye's) then we may need to cleanse your hair first to pull any strong colours. Alternatively if your hair is damaged then we may need to do 2 or 4 sessions of colour to maintain the integrity of your hair to prevent breakage.

Colour build up is any artificial dye that has been placed on your hair. Until that hair has completely grown out it is likely that it will remain on the hair and can affect the colour outcome. Some clients it will take up to a year to achieve a complete colour removal. When cleansing colour your hair will go through various stages of colours, you may see red, orange, brassiness and copper. Once you have your first colour correction appointment we can usually give you a rough timeline for your colour in the future.

Yes absolutely! Please kindly note we have a 10 day notification policy if you would like to adjust something about your hair. We do not offer refunds. A consultation would be required to ensure enough time is booked out for any correction and is free of charge.

Yes we are passionate about achieving quality service. If you have had a great CiNCO experience let us know and we will pass it on to our staff. If you haven't had a great experience please let us know too so we can take steps to resolve this to your satisfaction. Your comments on your CiNCO experience will be discussed with our management team and used for training and improvement process.Please also be aware that if your email or phone call is disrespectful to any team members or rude we will disregard your email/call and you will most likely not get what you were after.

We always try to do our best to accommodate our guests in every way we can.However if we feel uncomfortable in a way. Or a new or existing guest is rude to any of our team or another guest you may be refused service or asked to leave.We will not tolerate any disrespectful behaviour and have no problem refusing your business.

When we opened the salon we had 5 chairs. 'Cinco' means 5 in latin American Spanish, which was a nod to Kendall's travels throughout South America.